Incite by Design

Caustic visions and shared thoughts on design, marketing, creativity, philanthropy, pop culture and business philosophy by Toronto design firm, Ricksticks Inc.


Fire Difficult Clients?

the [non]billable hour bravely tackles the subject of whether or not to continue on with bad clients.

Here's the list of "fire-worthy" traits. Run the other way if you see them coming.

  • THE DISILLUSIONED consistently expresses disappointment with your work even though it is of good quality and conforms to spec.
  • THE SUSPICIOUS consistently expresses a lack of trust, disdain for your work, or questions your integrity.
  • THE CHISELER consistently complains about your bill, even though it conforms to the estimate they agreed to.
  • THE SOMETHING-FOR-NOTHING consistently increases the scope of the project but refuses to pay for the additional work.
  • THE SLOW PAY consistently pays invoices late.
  • THE MONEY PIT consistently is unprofitable.
  • THE CLINGER consistently makes unreasonable demands regarding your availability.

This is not the full list - the original post can be found here.

Something to be learned from this.